Right of withdrawal
Right of withdrawal
RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage to the product in this case may invalidate your right of withdrawal.
Return costs are the responsibility of the buyer.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
The provision of services fully performed before the end of the withdrawal period and the performance of which began after the consumer's express prior agreement and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods liable to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts to such publications.
Transactions concluded at a public auction.
The supply of digital content not supplied on a tangible medium, the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty.
Returns must be made in their original condition and complete (packaging, accessories, instructions). In this case, you are liable. Any damage to the product in this case may invalidate your right of withdrawal.
Return costs are the responsibility of the buyer.
In the event of exercising the right of withdrawal, the company "esperanza.shop" will reimburse the sums paid, within 14 days following notification of your request by check, credit card refund or Paypal.
Return shipping costs are the responsibility of the buyer, except in the event of an error on our part, up to €7.90.
The product(s) must be returned in their original packaging in new condition.
Upon receipt, we will refund you for the returned products.
If you wish to exchange a product, you will need to place a new order.
The product(s) must be returned in their original packaging in new condition.
Upon receipt, we will refund you for the returned products.
If you wish to exchange a product, you will need to place a new order.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:
The provision of services fully performed before the end of the withdrawal period and the performance of which began after the consumer's express prior agreement and express waiver of his right of withdrawal.
The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and which may occur during the withdrawal period.
The supply of goods made to the consumer's specifications or clearly personalized.
The supply of goods liable to deteriorate or expire rapidly.
The supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
The supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;
The supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional.
The supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery.
The supply of a newspaper, periodical or magazine, except for subscription contracts to such publications.
Transactions concluded at a public auction.
The supply of digital content not supplied on a tangible medium, the execution of which has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
